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February 2008
February 12, 2008
Helpdesk Support
February 12, 2008
A Helpdesk Support system has been reinstated and is operational in order to streamline support requests. Every support request is assigned a unique ticket number which can be used to track the progress and responses online. Archived history will be accessible. Further steps will be taken towards creating a ‘Knowledge Base’ using multimedia materials for training in the ...
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